Have you ever been put off calling a company because you simply didn’t want to sit through the painful IVR? You dial the number, only to be welcomed by an unenthusiastic robot stating that your call is important. The robotic voice gives you a confusing list of options, leaving you to choose the one that you think will best fit your needs. As you wait, elevator music from the 60’s fails to entertain, before you’re finally connected to a real person.
Dial Direct UK Ltd are pleased to announce a partnership with PromptVoice, the leading telephony voice prompt company.
Its’s interesting how accents can reflect how we think and feel about someone on an interpersonal level. After all a person’s accent is part of their identity and can often carry certain stereotypes with the slang they use or the inflection in their voice. For example: stereotypically, a New Yorker may come across as sharp or even rude. A British RP (Received Pronunciation) accent can feel sophisticated and proper whilst a Yorkshire accent can appear friendly and more trustworthy. With such an array of accents to choose from which one should you consider for your company’s telephony system and is it important to use certain regional terms or tones to engage with your target audience?
Compliance messaging. It’s funny how these two little words can make a huge impact on your customers’ telephony experience.
Your organisation may know the benefits of having an IVR (Interactive Voice Response) system to manage incoming customer calls but have you considered that it’s also a golden opportunity to enhance your audio branding and personality? The voice that customers hear when they call should be the right voice for your organisation, one that matches and demonstrates your brand.
