Everyone has different music tastes… some people go gaga for Lady Gaga others love nothing better than relaxing to Bach or Beethoven… and others just adore the simplicity of silence. But when it comes to your telephony experience you have to please all sectors of your demographic which is far more difficult than it sounds.
It may seem early in the year to be considering one of the “most potentially disruptive telecoms innovations of 2020”, but PromptVoice’s new Hosted on Hold platform is already attracting this sort of attention.
Designed technically and commercially to suit a channel route to market, the Hosted On-Hold platform takes the delivery of on-hold messaging and music to a revolutionary level. With a straightforward charging structure, music and messages from a library of over 2,000 generic scripts or unlimited bespoke recordings can be streamed on demand to telephone systems and contact centres.
When you’re looking at your audio brand, associating yourself with licensed music does have a lot to recommend it and that can extend to the on-hold and in-queue experience of your customers. There’s the bonus that callers recognise the music and there’s all that positive association you’re getting around singers and bands that your customers know and love.
