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PromptVoice Blog

The PromptVoice team share their insights on optimising caller experience contact centres and telephony systems

Posts by The PromptVoice Team

Text-to-speech versus real voices?

Can you tell the difference between Text-to-Speech and real voices?

The adoption of virtual assistants (Google Home, Amazon Alexa, Siri, Cortana) has been staggering over the last two years. Alongside the AI used to understand the questions asked of them, there has been a vast improvement in the Text to Speech (TTS) used to deliver the answers. TTS has moved from being ‘intelligible but robotic’ to sounding human. But is that good enough, or is there a higher level of humanness that your customers are looking for?

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The PromptVoice Team

Disruptive Streaming On-Hold Webinar

Comms Business recently ran a webinar in conjunction with PromptVoice in regards to Streaming On-Hold and examines why this is a disruptive new revenue opportunity for telecoms. Led by PromptVoice CEO Anthony Buxton, this webinar delves into streaming on-hold, its benefits to resellers, customers and callers and the psychology behind Music On-Hold. Click below to view the entire webinar.

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The PromptVoice Team

Enhancing caller experience with improved in-queue and on-hold audio

News: PromptVoice Portal revolutionises in-queue and on-hold audio

PromptVoice’s intuitive new platform - PromptVoice Portal - enables users to self-serve bespoke IVR, in-queue and on-hold audio compilations through a secure white label portal.

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The PromptVoice Team

Superior caller experience with PromptVoice

VanillaIP and PromptVoice crack in-queue and on-hold audio streaming

ProMusic puts the management of callers’ in-queue and on-hold experience in the hands of businesses, who can now schedule tailored messages and music to play on specified days of the week, or during particular campaigns.

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The PromptVoice Team

Sysconfig logo

PromptVoice provides Sysconfig with the final piece of the telephony puzzle

 

Sysconfig has integrated PromptVoice’s market-leading audio services into its currently available solutions, enabling its partners to stream on-hold and in-queue audio through Icecast technology, adding yet another layer to its already prestigious cloud-based offering.

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The PromptVoice Team

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