Do you remember in the olden days when we bought CDs, tapes or even vinyl? The market for such audio storage has plummeted, with only music purists persisting on buying them under the perception that vinyl music (indiscernibly to most) sounds better. But how or why could the streaming audio revolution benefit telecoms resellers and their customers when it comes to the delivery of on-hold and in-queue marketing on telephone systems?
The adoption of virtual assistants (Google Home, Amazon Alexa, Siri, Cortana) has been staggering over the last two years. Alongside the AI used to understand the questions asked of them, there has been a vast improvement in the Text to Speech (TTS) used to deliver the answers. TTS has moved from being ‘intelligible but robotic’ to sounding human. But is that good enough, or is there a higher level of humanness that your customers are looking for?
Comms Business recently ran a webinar in conjunction with PromptVoice in regards to Streaming On-Hold and examines why this is a disruptive new revenue opportunity for telecoms. Led by PromptVoice CEO Anthony Buxton, this webinar delves into streaming on-hold, its benefits to resellers, customers and callers and the psychology behind Music On-Hold. Click below to view the entire webinar.
PromptVoice’s intuitive new platform - PromptVoice Portal - enables users to self-serve bespoke IVR, in-queue and on-hold audio compilations through a secure white label portal.
ProMusic puts the management of callers’ in-queue and on-hold experience in the hands of businesses, who can now schedule tailored messages and music to play on specified days of the week, or during particular campaigns.
